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MediaMarktSaturn

Becoming an experience champion with service design

MediaMarktSaturn is evolving from a pure product seller into a customer-centric omnichannel service platform. Such a restructuring also means doing things differently. MediaMarktSaturn wants to make the customer's shopping experience even more pleasant and personal. One way to meet this challenge and introduce new processes or services is the service design method.

CECONOMY

Good prospects for MediaMarktSaturn: CECONOMY issues positive outlook for full year 2022/23 based on strong performance in the third quarter

// Sales¹ increase by 7.4 % year-on-year to €4.5 billion in Q3 2022/23, to €16.9 billion in the first nine months (+5.9 %¹) // Customer satisfaction – NPS (net promoter score) reaches 55, the highest-ever figure // EBIT² significantly improves by €43 million, nine-month figure at €149 million // Free cash flow increases by nearly €1 billion year-on-year in the first nine months // Outlook for 2022/23 revised: CECONOMY commits to positive scenario with moderateincrease in total sales adjusted for exchange rate effects and a clear increase in adjusted EBIT compared with the previous year

CECONOMY

CECONOMY aims to become a customer-centric service platform with ambitious targets for 2025/26

FY 2021/22 ‘s adj. EBIT set to double to over €500 m in FY 2025/26 with FCF of c. €200 m

CECONOMY

CECONOMY increases sales and earnings in the second quarter of the financial year

// Sales increased by 6.4 per cent1 to €5.3 billion in Q2 2022/23, to €12.4 billion in the first half of the year (+5.51 per cent) // Strategic Services & Solutions business grows by 5.2 per cent to €323 million in the quarter // EBIT2 improved by €35 million to –€23 million; half-year figure amounts to €207 million // Free cash flow increased by more than €800 million in the first half of the year