“The quality of our private label products is my greatest passion!”
MediaMarktSaturn is not just any retailer. On our way to becoming an Experience Champion, our employees are the key to success. As diverse and versatile as our company is, so too are our employees, their tasks, and their backgrounds. They are our Experience Champions – because they create a unique shopping experience for our customers. Here they tell their stories. This time: Stefan Ploch, Expert Quality Management at MediaMarktSaturn’s private label company, Imtron GmbH.
As part of the Quality Management team at Imtron GmbH, Stefan Ploch ensures that products meet the highest standards. He oversees the entire process – from factory inspections to practical product testing.
At the same time, Stefan is working on innovation projects such as our “Smart Manual”: Here, an AI-powered chatbot answers specific questions about nearly 1,900 private label products around the clock. This gives customers an even better shopping experience and tailor-made service.
Stefan’s workday starts early – usually at 6:40 a.m. “I’m a passionate early riser. Since I work a lot with Asia, getting up early just makes sense.”
Stefan came into Quality Management rather by chance.
Stefan's motto is clear: “Those who have stopped improving have stopped being good.” His colleague Monika Reisnauer especially appreciates his expertise.
Even in his private life, Stefan values planning and precision – especially when it comes to his great passion, traveling. “A typical evening for me consists of travel planning and research. I even look up flight routes just for fun.”
For Stefan, this role is more than just a job.
He says: “I am an Experience Champion because, right after traveling, legal compliance and quality are my greatest passions.”
